Returns & Exchanges
At Koko Black, we take pride in the quality of our handcrafted chocolates; however, due to the perishable nature of our products, we cannot offer returns for change of mind. If your order arrives damaged or is incorrect, please contact our team within 48 hours of delivery to arrange a replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your chocolate delivery.
Provide Documentation
Attach clear photographs of the damaged product and the original packaging to help our quality control team assess the situation.
Review Process
Our team will review your claim within 2 business days to ensure it meets our quality guarantee standards for food safety and transport.
Resolution
Once approved, we will either dispatch a fresh replacement or process a full refund to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing