Frequently Asked Questions
Everything you need to know about our handcrafted chocolates.
How do you ensure chocolate doesn't melt during shipping?
We use specialized thermal packaging and ice packs for all orders. During extreme heat waves, we may hold your order temporarily to ensure it arrives in perfect condition.
Are your chocolates suitable for people with nut allergies?
While many of our products do not contain nuts as an active ingredient, all of our chocolates are prepared in a kitchen that handles tree nuts and peanuts. Cross-contamination may occur.
Do you offer vegan or dairy-free options?
Yes, we have a curated selection of vegan-friendly dark chocolates and cocoa blends. Please check the 'Vegan Friendly' category on our website for specific products.
What is the shelf life of your handcrafted pralines?
Our fresh pralines and truffles are best enjoyed within 4 weeks of delivery. For optimal flavor, store them in a cool, dry place between 15°C and 20°C.
Can I include a personalized message with my gift order?
Absolutely. You can add a complimentary gift message during the checkout process, which will be printed on a premium Koko Black card and included in the parcel.
Where are Koko Black chocolates made?
All of our chocolates are proudly handcrafted in Melbourne, Australia, using premium ingredients and traditional artisanal techniques.